Booking Conditions...

General

All of the accommodation featured on the Croatia Holiday Homes website are let fully furnished and equipped. The price includes hot and cold water, electricity, linen and air conditioning/heating where available. Beach towels are not provided. Prices do not include Tourist tax, which should be paid in Croatia. The property owner or representative shall be allowed reasonable access to the property to carry out repairs, maintenance or inspection. Any valuables left at the property are left at your own risk. Croatia Holiday Homes and the property owner will not be responsible for their loss. Only those persons named on the booking form may use the property, without prior agreement. Guests will be expected to notify the property owner of their time of arrival. A representative will meet you on arrival, where possible. Details of whom will be issued to you once full payment has been received for the let. Croatia Holiday Homes and the property owner will not pay refunds for time lost at your villa/apartment due to flight delays, general travel delays or unexpected illness. We strongly recommend you purchase travel insurance to cover your holiday in Croatia.

Special requests and medical problems

It is strongly recommended that you assess the property for suitability as to your own needs, and are encouraged to contact the owner with your queries.

Making your booking

Bookings are made by completing the online booking form on the Croatia Holiday Homes website. Please check availability with the property owner. Once the booking form has been received, the property owner will confirm your stay by issuing a confirmation invoice to the party leader. The party leader must be 18 yrs or over and must be authorized to make the booking on the basis of these booking conditions by all persons named on the booking. Please check the invoice carefully. The property owner regrets that they cannot accept any liability if they are not notified of any errors on the documentation within 7 days receipt of invoice.

Payment

In order to confirm your stay, a deposit of 30% of the full payment (or full payment if booking within 30 days of departure), must be paid at the time of your confirmation invoice.
This deposit is not refundable in normal circumstances leading to your cancellation of failure to pay on time as set out below. The balance of the cost of your stay, to be received by the property owner, not less than 30 days prior to departure, or at the time of booking if this date has passed. This date will be shown on the confirmation invoice. If you have not paid in full, they reserve the right to treat your booking as having been cancelled by you.

Security Deposit

Some of the property owners will require a security deposit which must be paid 30 days before the start of your stay – if this is the case, it will be noted in the prices section on the website.
The cost of any damage caused to the property, or to any item in and/or at the property, or any service charges incurred by you, or any of your party, will be deducted from the security deposit at the end of your stay. If no deductions are required, your security deposit will be refunded in full to you, 14 days after your departure from the property. If the security deposit is not sufficient to cover any damage, you will be responsible for paying the property owner any additional monies to cover the cost, immediately.

Your contract

A binding contract between you, the party leader, and the property owner comes into existence when a confirmation invoice has been dispatched to the party leader. English law governs these contracts and all matters arising out of it. Jurisdiction is within the court of the United Kingdom.

Changes made by you

Should you wish to make any changes to your confirmed booking, you must notify the property owner by email as soon as possible. While they will endeavor to assist, they cannot guarantee that such requests can be met.

Behavior

It is expected that all clients to have consideration for other people. If, in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way to cause, or likely to cause, danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the property owner, they are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation and there will be no further responsibility toward such person(s). No refunds will be made and the property owner will not pay any expenses or costs.

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